Privacy policy
Privacy Policy
VACKK — Last updated: July 2026
This Privacy Policy explains how VACKK ("we", "us", "our"), operating the webshop at vackk.com, collects, uses, and protects your personal data when you visit our website or place an order. We are committed to handling your data responsibly and in compliance with the General Data Protection Regulation (GDPR) and other applicable Dutch and EU privacy legislation.
1. Data Controller
1.1. The data controller for the processing of your personal data is VACKK, based in the Netherlands.
1.2. For any questions regarding this Privacy Policy or your personal data, you can contact us at info@vackk.com.
2. What Data We Collect
We collect personal data that you provide to us directly, as well as data generated automatically when you use our webshop.
| Category | Examples | When collected |
|---|---|---|
| Identity & contact details | Name, email address, phone number, shipping and billing address | When you place an order, sign up for our waiting list, or contact us |
| Order & payment data | Order history, transaction references, payment method (we do not store full payment card details) | When you complete a purchase |
| Communication data | Emails, messages, and any information you share when contacting us | When you reach out to us via email or other channels |
| Technical & usage data | IP address, browser type, device information, pages visited, referring URL, session duration | Automatically when you visit our website |
2.1. We do not knowingly collect personal data from individuals under the age of 16. If you believe we have inadvertently collected such data, please contact us so we can delete it promptly.
3. Why We Process Your Data (Legal Bases)
We process your personal data only when we have a valid legal basis to do so:
3.1. Performance of a contract: To process and fulfil your orders, handle payments, arrange shipping, and provide customer support related to your purchase.
3.2. Legal obligation: To comply with tax, accounting, and other legal requirements under Dutch and EU law.
3.3. Legitimate interest: To improve our webshop, prevent fraud, analyse website usage, and send you relevant updates about your order or our products. We always balance our interests against your rights and freedoms.
3.4. Consent: Where required, for example when you subscribe to our newsletter or accept non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
4. How We Use Your Data
4.1. Processing and fulfilling orders (including pre-orders), managing payments, and arranging delivery.
4.2. Communicating with you about your order status, shipping updates, and customer service inquiries.
4.3. Sending transactional emails (order confirmations, shipping notifications, refund confirmations).
4.4. Sending marketing communications where you have given consent or where we have a legitimate interest (e.g. existing customers). You can unsubscribe at any time via the link in each email.
4.5. Improving our webshop, understanding how visitors use our site, and optimising the user experience.
4.6. Detecting and preventing fraud or other unlawful activity.
4.7. Complying with applicable legal and regulatory obligations.
5. Sharing Your Data
5.1. We do not sell, rent, or trade your personal data to third parties.
5.2. We may share your data with trusted service providers who assist us in operating our business, including:
— Shipping carriers (e.g. PostNL) to deliver your order;
— Payment processors to handle transactions securely;
— Our webshop platform provider (Shopify) for hosting and order management;
— Analytics tools to understand website usage.
5.3. These service providers are contractually bound to process your data only on our behalf and in accordance with this Privacy Policy and applicable data protection law.
5.4. We may disclose your data if required by law, regulation, legal process, or governmental request.
6. International Transfers
6.1. Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or an adequacy decision.
6.2. By using our webshop, you acknowledge that certain data processing may take place outside the EEA under the safeguards described above.
7. Cookies
7.1. Our website uses cookies and similar technologies. Essential cookies are necessary for the webshop to function (e.g. shopping cart, session management) and do not require your consent.
7.2. Non-essential cookies (e.g. analytics, marketing) are only placed with your prior consent via our cookie banner.
7.3. You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the webshop.
8. Data Retention
8.1. We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law.
8.2. Order and transaction data is retained for a minimum of 7 years in accordance with Dutch tax and accounting obligations.
8.3. If you unsubscribe from marketing communications, we will remove your details from our mailing list promptly but may retain a suppression record to ensure we do not contact you again.
8.4. Technical and analytics data is retained in anonymised or aggregated form and may be kept indefinitely for statistical purposes.
9. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
9.1. Access: You may request a copy of the personal data we hold about you.
9.2. Rectification: You may request correction of inaccurate or incomplete data.
9.3. Erasure: You may request deletion of your data, subject to legal retention obligations.
9.4. Restriction: You may request that we limit the processing of your data in certain circumstances.
9.5. Data portability: You may request to receive your data in a structured, commonly used, machine-readable format.
9.6. Objection: You may object to processing based on legitimate interest or for direct marketing purposes.
9.7. To exercise any of these rights, please contact us at info@vackk.com. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.
9.8. VACKK reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests, or to refuse such requests, in accordance with Article 12(5) GDPR.
10. Data Security
10.1. We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or destruction.
10.2. While we strive to protect your data, no method of transmission or storage is completely secure. VACKK cannot guarantee absolute security and is not liable for any breach resulting from circumstances beyond our reasonable control.
11. Third-Party Links
11.1. Our webshop may contain links to third-party websites or services. VACKK is not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before sharing any personal data.
12. Changes to This Policy
12.1. VACKK reserves the right to update this Privacy Policy at any time. The most current version will always be available on our website with the updated date at the top.
12.2. Continued use of the webshop after any changes constitutes your acceptance of the updated Privacy Policy.
13. Complaints
13.1. If you believe your data protection rights have been violated, we encourage you to contact us first at info@vackk.com so we can try to resolve the matter directly.
13.2. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.
14. Contact
By using the VACKK webshop, you acknowledge that you have read and understood this Privacy Policy.