Return & Refund Policy

VACKK — Last updated: July 2026

We want you to be completely satisfied with your VACKK purchase. If for any reason you are not, this page explains how returns and refunds work. This Return & Refund Policy forms part of our General Terms and Conditions.

1. Right of Withdrawal (14-Day Cooling-off Period)

1.1. In accordance with EU consumer protection regulations, you have the right to withdraw from your purchase within 30 calendar days of receiving your product, without giving any reason.

1.2. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), physically receives the product.

2. How to Initiate a Return

2.1. To exercise your right of withdrawal, contact us at info@vackk.com with a clear statement of your decision to return (e.g. your name, order number, and the product you wish to return). You do not need to provide a reason.

2.2. Upon receiving your request, we will confirm your return by email and provide you with our return address and any further instructions.

2.3. You must send back the product within 14 days of notifying us of your withdrawal.

3. Return Conditions

To be eligible for a full refund, the returned product must meet the following conditions:

— The product is in its original, unused condition

— The product is returned in its original packaging

— The product has not been personalised, engraved, or modified after delivery

3.1. You are permitted to inspect the product in the same way you would in a physical store — unboxing and briefly examining it is fine. However, if the product shows signs of use beyond what is necessary to establish the nature and characteristics of the product, we may apply a reduction in the refund amount to reflect the diminished value.

3.2. Products returned without original packaging or in damaged condition may be subject to a partial refund or may be declined at VACKK's discretion.

4. Return Shipping

4.1. The direct cost of returning the product is borne by you (the customer), unless we shipped you a wrong or defective product.

4.2. We recommend using a tracked shipping method. VACKK is not responsible for return shipments that are lost or damaged in transit. Until the product reaches us, the product remains your responsibility.

4.3. For international returns, any customs duties or taxes incurred on the return shipment are the responsibility of the customer.

5. Refunds

5.1. Once we receive and inspect your returned product, we will notify you by email whether your refund has been approved.

5.2. Approved refunds will be processed within 14 days of receiving the returned product (or proof of return shipment, whichever is earlier).

5.3. Refunds are issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.

5.4. The original shipping costs paid at checkout are non-refundable, unless the return is due to a defective or incorrectly shipped product.

6. Defective or Incorrect Products

6.1. If you receive a product that is defective or different from what you ordered, please contact us at info@vackk.com within 7 days of receiving your order.

6.2. Please include your order number and a clear photo or description of the issue. This helps us resolve your case quickly.

6.3. In the case of a confirmed defect or shipping error, VACKK will, at its discretion, offer a replacement, repair, or full refund — including original and return shipping costs.

7. Pre-orders

7.1. Pre-orders may be cancelled for a full refund at any time before the product has been shipped.

7.2. Once a pre-ordered product has been shipped, the standard return policy described above applies.

7.3. If VACKK is unable to fulfil a pre-order, you will receive a full refund automatically.

8. Exchanges

8.1. We do not offer direct exchanges. If you would like a different product, please return your original order for a refund and place a new order.

9. Non-returnable Items

9.1. Products that have been personalised or custom-engraved at your request are non-returnable, unless they are defective.

9.2. Gift cards, if offered, are non-refundable.

10. Questions or Disputes

10.1. If you have any questions about your return or refund, please reach out to us at info@vackk.com. We aim to respond within 48 hours.

10.2. If we are unable to resolve a complaint together, you may submit the dispute to the European Consumer Redress platform at https://consumer-redress.ec.europa.eu/index_en.

10.3. This policy is governed by the laws of the Netherlands. For full legal terms, please refer to our General Terms and Conditions.

11. Contact

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This Return & Refund Policy forms part of our General Terms and Conditions. By placing an order with VACKK, you confirm that you have read and agree to both.