General Terms and Conditions

VACKK — Last updated: July 2026

These General Terms and Conditions ("Terms") apply to all offers, orders, and agreements made through the VACKK webshop (vackk.com), operated by VACKK, registered in the Netherlands ("VACKK", "we", "us", "our"). By placing an order, you ("Customer", "you") confirm that you have read, understood, and agreed to these Terms.

1. Definitions

Product(s): The goods offered for sale through the VACKK webshop, including but not limited to supplement scoops and related accessories.

Order: A binding purchase agreement between you and VACKK, created upon our confirmation of your order.

Pre-order: An order placed for a Product that is not yet in stock or currently in production, subject to the additional conditions in Section 5.

2. Applicability

2.1. These Terms apply to every offer, order, and agreement between VACKK and the Customer, to the exclusion of any terms or conditions put forward by the Customer.

2.2. Deviations from these Terms are only valid if explicitly agreed upon in writing by VACKK.

2.3. VACKK reserves the right to amend these Terms at any time. The version in effect at the time of your order applies to that order.

3. Offers and Pricing

3.1. All offers on the webshop are without obligation and valid while stocks last, unless explicitly stated otherwise.

3.2. Prices are listed in euros (€) and include VAT where applicable. Shipping costs are displayed separately at checkout and are borne by the Customer unless stated otherwise.

3.3. VACKK reserves the right to adjust prices at any time. Price changes do not affect orders that have already been confirmed.

3.4. Obvious errors or typos in pricing do not bind VACKK. In such cases, VACKK will notify you and offer you the option to proceed at the correct price or cancel your order for a full refund.

4. Orders and Agreement

4.1. An agreement is formed at the moment VACKK sends you an order confirmation by email.

4.2. VACKK reserves the right to refuse or cancel any order at its sole discretion, including but not limited to cases of suspected fraud, incomplete information, or stock unavailability. In such cases, any payment already received will be refunded in full.

4.3. You are responsible for ensuring that the information you provide (including shipping address and contact details) is accurate and complete. VACKK is not liable for any delay or failed delivery resulting from incorrect or incomplete information provided by the Customer.

5. Pre-orders

5.1. Products marked as "pre-order" are subject to estimated delivery timelines. These timelines are indicative and not binding.

5.2. Payment for pre-orders is collected at the time of placing the order unless stated otherwise.

5.3. VACKK will make reasonable efforts to keep you informed of any significant changes to estimated delivery dates. In the event of a substantial delay, you may cancel your pre-order for a full refund.

5.4. VACKK reserves the right to cancel a pre-order at any time if production cannot be fulfilled. In such cases, you will receive a full refund.

6. Payment

6.1. Payment is due at the time of placing your order unless otherwise agreed.

6.2. VACKK accepts the payment methods displayed at checkout. VACKK is not responsible for any fees charged by your payment provider or bank.

6.3. If payment is not received or is reversed (e.g. chargebacks), VACKK reserves the right to suspend or cancel the order and to recover any associated costs from the Customer.

7. Shipping and Delivery

7.1. VACKK ships from the Netherlands. Delivery times stated on the webshop are estimates and are not binding. VACKK is not liable for delays caused by the shipping carrier or circumstances beyond our control.

7.2. Risk of loss or damage to the Product passes to the Customer upon delivery by the carrier to the specified shipping address.

7.3. If a shipment is returned to VACKK due to an incorrect address, refused delivery, or failure to collect, the Customer is responsible for any additional shipping costs to reship the order.

7.4. VACKK is not liable for any import duties, taxes, or customs fees that may apply to international shipments. These are the sole responsibility of the Customer.

8. Right of Withdrawal (Cooling-off Period)

8.1. In accordance with EU consumer protection regulations, you have the right to withdraw from your purchase within 14 calendar days of receiving the Product, without giving any reason.

8.2. To exercise this right, you must notify VACKK of your decision by sending a clear statement (e.g. by email) before the 14-day period expires.

8.3. You must return the Product to VACKK within 14 days of notifying us of your withdrawal. The direct cost of returning the Product is borne by the Customer.

8.4. The Product must be returned in its original, unused condition and in its original packaging. Products that have been used, damaged, or returned without their original packaging may be subject to a reduction in the refund amount to reflect any diminished value.

8.5. VACKK will process your refund within 14 days of receiving the returned Product (or proof of return shipment, whichever is earlier), using the same payment method you used for the original purchase.

9. Warranty and Conformity

9.1. VACKK guarantees that Products conform to the specifications described on the webshop and meet reasonable expectations of quality and durability at the time of delivery.

9.2. Any visible defects or delivery errors must be reported to VACKK within 7 days of receiving the Product. Non-visible (hidden) defects must be reported within a reasonable time after discovery.

9.3. The warranty does not cover damage resulting from misuse, negligence, failure to follow care instructions, normal wear and tear, or unauthorised modification.

9.4. If a Product is found to be defective under this warranty, VACKK will, at its discretion, repair, replace, or refund the Product. VACKK's liability under this section is limited to the purchase price of the Product.

10. Liability

10.1. VACKK's total liability for any claim arising out of or in connection with an order shall in no event exceed the amount paid by the Customer for the Product giving rise to the claim.

10.2. VACKK is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profit, loss of data, or personal injury, to the fullest extent permitted by applicable law.

10.3. VACKK is not liable for any damage, delay, or failure in performance resulting from circumstances beyond its reasonable control, including but not limited to supplier delays, shipping disruptions, natural disasters, government actions, or pandemics (force majeure).

10.4. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable mandatory law.

11. Product Use and Care

11.1. The Customer is responsible for using the Product in accordance with any care and use instructions provided by VACKK (including on the product page, packaging, or accompanying materials).

11.2. VACKK is not liable for any damage or diminished performance resulting from failure to follow care instructions.

12. Intellectual Property

12.1. All intellectual property rights relating to the VACKK brand, webshop, product designs, logos, images, and content are and remain the exclusive property of VACKK.

12.2. Nothing in these Terms grants the Customer any licence or right to use VACKK's intellectual property beyond what is strictly necessary for the personal use of the Product purchased.

13. Privacy

13.1. VACKK processes your personal data in accordance with its Privacy Policy, available on the webshop. By placing an order, you acknowledge that you have read our Privacy Policy.

14. Complaints

14.1. If you have a complaint about a Product or our services, please contact us at info@vackk.com. VACKK will endeavour to respond to your complaint within 14 days.

14.2. If we are unable to resolve your complaint together, you may submit the dispute to the European Consumer Redress platform (https://consumer-redress.ec.europa.eu/index_en).

15. Governing Law and Disputes

15.1. These Terms and all orders placed through the VACKK webshop are governed by the laws of the Netherlands.

15.2. Any disputes arising from or in connection with these Terms shall be submitted to the competent court in the Netherlands, unless mandatory consumer law provides otherwise.

16. Severability

16.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that achieves the intended purpose as closely as possible.

17. Contact

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By placing an order with VACKK, you confirm that you have read and agree to these General Terms and Conditions.