Shipping Policy

VACKK — Last updated: July 2026

All VACKK orders are shipped from Amsterdam, the Netherlands. We use PostNL for all shipments. Below you will find everything you need to know about shipping zones, costs, and estimated delivery times.

1. Shipping Zones and Costs

Zone	Shipping cost	Estimated delivery
Netherlands	€4.40	1–2 business days
European Union	Calculated at checkout	5–10 business days

1.1. All orders are shipped as letterbox parcels (brievenbuspakket) via PostNL. No signature is required upon delivery.

1.2. We are working on expanding shipping to the United Kingdom and the United States. These zones will be added in the near future.

1.3. VACKK reserves the right to adjust shipping rates at any time. The rate displayed at checkout at the time of your order applies to that order.

2. Free Shipping

2.1. Orders with a total value of €100 or more qualify for free shipping within all available shipping zones.

2.2. Free shipping is applied automatically at checkout when the order threshold is met. VACKK reserves the right to modify or discontinue the free shipping threshold at any time.

3. Order Processing

3.1. Orders are processed within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.

3.2. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your shipment.

3.3. During periods of high demand or product launches, processing times may be slightly longer. We will notify you if your order is affected.

4. Delivery Times

4.1. The estimated delivery times listed above begin after your order has been shipped, not from the moment of purchase. Total time from order to delivery includes both processing and shipping time.

4.2. Delivery times are estimates and are not guaranteed. VACKK is not liable for delays caused by the shipping carrier, customs processing, or circumstances beyond our control (force majeure).

4.3. If your order has not arrived within a reasonable time after the estimated delivery window, please contact us at info@vackk.com and we will investigate with the carrier on your behalf.

5. Incorrect Address and Failed Delivery

5.1. You are responsible for providing a correct and complete shipping address at checkout. VACKK is not liable for orders that are delayed, lost, or undeliverable due to incorrect or incomplete address information.

5.2. If a shipment is returned to us because of an incorrect address or failed delivery, additional shipping costs to reship the order will be borne by the customer.

6. International Shipments

6.1. For orders shipped outside the Netherlands, delivery times may vary depending on local postal services and customs processing in the destination country.

6.2. Any import duties, taxes, or customs fees that may apply to international orders are the sole responsibility of the customer. VACKK has no control over these charges and cannot predict their amount.

7. Pre-orders

7.1. Pre-ordered products are shipped once they become available. Estimated shipping dates for pre-orders are communicated on the product page and in your order confirmation. These dates are indicative and not binding.

7.2. If there is a significant change to the expected shipping date of your pre-order, we will notify you by email.

8. Contact

If you have any questions about shipping or need help with your order, please contact us: